FAQ (frequently ask questions)

General Questions

我们来这里是为了让我们的客户感到舒适,我们也为您需要的一切做好准备,比如去巴厘岛的船票, Nusa Penida 和 Nusa Lembongan.

Senaru is the location in the bottom of rinjani mountain and for the dealing of credit card its a bit difficult to do ! 但, 不要担心你从其他地方来senaru的路上有很多自动取款机取钱.

为确保您的预订,请支付押金 35% 从总价和其余付款将完全从您到达我们的办公室开始. 由于您已向我们发送您的请求, 我们将向您发送预订确认和预订付款详情. 我们接受贝宝付款, 银行转账到我们的银行账户. 取消和退款: 请注意,如果您取消预订,将不予退款 . 我们期待着在我们的办公室欢迎您的到来

Rinjani Questions

如果你带来的东西超过 10 公斤, 我们建议您做一个额外的向导,因为如果您做额外的向导,只要您进行徒步旅行,您就会感到很舒服 .

在这里,我们的办公室有一个行李寄存处,它对您的物品非​​常安全

从龙目岛机场或您在龙目岛的任何地方, 我们的工作人员将用舒适的汽车和完全关闭的空调来接您,将您带到 senaru,您所处理的费用已包含在此交通中, 然后您将开始在 rinjani Crown Tour 和 Trekking 办公室了解下一次徒步旅行的情况.

We have 3 trek option only. The price shown on your voucher covers everything. National parks fees, food, 水, & pick-up/drop off are all included in this total price. There are no extra costs associated with our tours.

2D/1N Crater Rim – $199ppax

2D/1N Summit – $225ppax

3D/2N Summit & Lake – $269ppax

Prices are non-negotiable.

On top of this, you receive one free night at our homestay & the waterfalls the day before your trek. So technically, you spend one extra night (the night before your trek). You are welcome to come early the day before your trek to enjoy the waterfalls of course! We have safe places for your bags.

We have hiking tours going everyday. Solo hikers are welcome, and you will be joining another group.

We do our best to pair you with someone of your age and hiking level. To be frank, most of the porters and guides that travel up the Mt. Rinjani daily are one big network of friends since childhood. Hill & our team always have a solution for solo hikers as long as national parks tickets are still available.

Groups of 10 and over get a $500 discount per 10 people that join. We can accommodate large groups since we have multiple home-stays right beside each other. This is something unique to our company.

Our form permits 10 people per trekking form. To simplify things, if you have more than 10 people, just fill out the trekking form once with all hikers names on it (even more than 10). We will calculate the national parks payment fee amount so you can simply pay once. Just message us on WhatsApp first.

  • 1 night at our homestay the night before your trek
  • Guide & porter for the duration of your trek
  • Sleeping bag, mat, 帐篷, & 枕头
  • Hiking poles & headlamp
  • Breakfast, 午餐, & dinner on each trekking day
  • Dinner at our homestay the night before your trek
  • Transportation to and from Bangsal Harbor and our homestay (if your group is 2 or more, transportation to and from most anywhere on the island is included)
  • National parks fees (these are not extra, and are already included in your price)

Wifi in Senaru is reliable, and most sim cards work great. Even on the trek, your signal is often there. It does disappear on certain points of the trek, but in general works on the rim where you are in the evening. 99% of travelers have sim cards that allow them to do everything they need on Lombok. If you are just arriving, mention to our drivers about sim cards upon arrival. They can stop along to way to our homestay.